Returns & Exchanges
Please check your design before checkout. Once we have printed your items, we are unable to make amendments or offer a refund or exchange, unless we have made an error or the item is faulty.
We do have our shop in Romsey, if you wish to try on items before customising to ensure they are the right fit.
We have a 30-day return policy for all non-customised items, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org or visit us in-store. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return enquiry at email@example.com
Damages and Issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged or if you have received the wrong item. We will evaluate the issue immediately and correct any problems as soon as possible.
We recommend that you first return the unwanted item and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we have received and inspected your return and we will let you know if your refund was approved. If approved, you will be automatically refunded on your original payment method. Please note that it can take some time for your bank or credit card company to process the refund.